Welcome to AyurYog’s Customer Grievance Page. At AyurYog Ayurvedic Clinic & Panchkarma Centre, we strive to provide you with the best possible service and products to enhance your well-being. However, we understand that sometimes issues may arise, and your feedback is invaluable in helping us improve our services. We are committed to addressing your concerns promptly and efficiently.
Our Commitment:
- Customer Satisfaction: Your satisfaction is our top priority. We aim to resolve any issues or concerns you may have in a timely and satisfactory manner.
- Transparency: We believe in transparent communication. We will keep you informed throughout the grievance resolution process, ensuring clarity and understanding at every step.
- Respect: We value your feedback and treat all grievances with the utmost respect and confidentiality. Your opinions help us enhance our services and improve your overall experience with AyurYog Ayurvedic Clinic & Panchkarma Centre.
How to Lodge a Grievance:
If you have any concerns or grievances regarding our products or services, we encourage you to reach out to us through one of the following channels:
- Email: You can email us at contact@ayuryoghealth.com with details of your grievance. Please provide as much information as possible, including your order number, contact details, and a clear description of the issue.
- Contact Form: Fill out the grievance form available on our website’s Contact Us page. Ensure you provide accurate information so that we can address your concerns effectively.
- Phone: You can also contact our customer support team directly at 8368841527. Our representatives are available 10 AM to 7 PM on all working days (except Sunday) to assist you with your grievance.
Grievance Resolution Process:
Once we receive your grievance, our dedicated team will investigate the issue thoroughly and work towards resolving it as quickly as possible. Our resolution process typically involves the following steps:
- Acknowledgment: We will acknowledge receipt of your grievance within 3 working days and provide you with a reference number for tracking purposes.
- Investigation: Our team will investigate the matter carefully, gathering all necessary information to understand the nature and cause of the grievance.
- Resolution: Based on our investigation, we will take appropriate action to address your concerns. This may involve offering a replacement, refund, or alternative solution, depending on the nature of the grievance.
- Communication: Throughout the resolution process, we will keep you informed of our progress and any updates regarding the status of your grievance.
- Closure: Once the issue is resolved to your satisfaction, we will close the grievance and ensure that measures are implemented to prevent similar occurrences in the future.
Escalation:
If you are dissatisfied with the resolution provided or feel that your grievance has not been adequately addressed, you have the option to escalate the matter. Please contact our Grievance Redressal Officer at [insert contact details] to escalate your concern.
Feedback:
We value your feedback and use it to continuously improve our products and services. After your grievance has been resolved, we may reach out to gather feedback on your experience and how we can further enhance our processes.
Thank you for choosing AyurYog Health. We appreciate your trust and loyalty, and we remain committed to serving you better every day.
AyurYog Ayurvedic Clinic & Panchkarma Centre
Ph: 8368841257
Basement, 80/60A, Malviya Nagar
New Delhi, 110017
contact@ayuryoghealth.com